This policy applies to all personal information that you transmit via the internal site https://centech.co, hereinafter referred to as the “Site”, and that Centech collects and processes. The practices set forth in this policy do not apply to other Internet sites that you may consult or use, in particular by means of hyperlinks offered on our Site. The information collected or transmitted is then subject to the confidentiality policy of these external sites.

For the purposes of this policy, “Personal Information” means any information concerning a natural person that enables that person to be identified, directly or indirectly. Generally excluded from this definition is information that is public information under the Act, or information concerning the exercise of a function within an organization (such as name, title, function, e-mail address and business telephone number).

The personal information we collect is as follows:

– First name
– First name
– Email address
– Cell phone number
– Any other personal information you may provide.

Your personal information is collected through various means, including :

– Newsletter registration form: Newsletter – Centech
– Contact form: Contact – Centech
– Project submission form for Acceleration calls for projects

You have the right, if you wish, to refuse the collection, use and disclosure of your personal information. Please note, however, that if you choose not to provide your personal information, you will not have access to the services requested, or be able to participate in the Accelerate call for projects.

5.1 For limited and specific purposes

Generally speaking, the Personal Information collected is used for the following purposes (collectively “the Purposes”):

– Collecting information about participation in the Accelerate program call for projects;
– To respond to requests and questions you may submit on the Site, and more generally to manage our relationship with users of the Site;
– Operate and improve our Site;
– To improve your overall experience when visiting the Site and to tailor content and advertising to your interests;
– Carry out commercial prospecting in order to send you offers, news or any other related information concerning the products and services we offer;
– Communicate information about modifications to the Site;
– Maintain a trusted and secure environment;
– Comply with legal and regulatory obligations applicable to us;
– Manage any potential or actual disputes with you or third parties.

5.1 For limited and specific purposes

Generally speaking, the Personal Information collected is used for the following purposes (collectively “the Purposes”):

– Collecting information about participation in the Accelerate program call for projects;
– To respond to requests and questions you may submit on the Site, and more generally to manage our relationship with users of the Site;
– Operate and improve our Site;
– To improve your overall experience when visiting the Site and to tailor content and advertising to your interests;
– Carry out commercial prospecting in order to send you offers, news or any other related information concerning the products and services we offer;
– Communicate information about modifications to the Site;
– Maintain a trusted and secure environment;
– Comply with legal and regulatory obligations applicable to us;
– Manage any potential or actual disputes with you or third parties.

5.2 To send you Communications

If you have consented to receive such information, Centech may send you newsletters, electronic messages such as e-mails, news and/or other written communications (“Communications”) about Centech, its products and/or services. You may choose not to receive Communications in the manner indicated in the “Contact Us” section.

If you have consented to receive such information, Centech may send you newsletters, electronic messages such as e-mails, news and/or other written communications (“Communications”) about Centech, its products and/or services. You may choose not to receive Communications in the manner indicated in the “Contact Us” section.

All information on cookies is available on this page: Use of cookies on our website – Centech

We will not sell or market your Personal Information without your prior consent. However, in the course of processing your Personal Information, we may share it with the following entities and in the following situations:

7.1 With our employees

Your Personal Information is processed by Centech staff. We ensure that only authorized persons within Centech have access to your Personal Information when necessary for the purposes of managing our business relationship or our legal obligations.

7.2 With our strategic partners

We may share your Personal Information, to the extent that such disclosure is required to achieve the Purposes, with our partners, service providers, external service providers, agents and co-contractors, to the extent that they assist us in carrying out the Purposes set out in this Policy. For example, the hosting service for your Personal Information is operated by an external IT provider.

7.3 For any other purpose

There may be specific situations where your Personal Information may be shared with other third parties. For example, there may be specific cases where additional conditions apply and, through these, we make it clear that specific third parties process your Personal Information.

We may share your personal information without your consent in the following circumstances:

8.1 At the request of a public body
– To a public prosecutor;
– To the Director of Criminal and Penal Prosecutions if the information is required for the purposes of a prosecution for an offence under a law applicable in Québec;
– To a person or body responsible under the law for preventing, detecting or repressing crime or offences, who requires it in the exercise of his or her functions, if the information is required for the prosecution of an offence under a law applicable in Québec;
– To a person to whom it is necessary to communicate the information within the framework of a law applicable in Quebec or for the application of a collective agreement;
– To a public body within the meaning of the Act respecting access to documents held by public bodies and the protection of personal information which, through a representative, collects the information in the exercise of its powers or the implementation of a program under its management;
– To a person or organization with the power to compel disclosure who requires it in the performance of his or her duties;
– To a person to whom this communication must be made because of an emergency situation endangering the life, health or safety of the person concerned;
– To a person or organization, in accordance with sections 18.1 to 18.4*;
– To a person who may use this information for study, research or statistical purposes in accordance with article 21* or to a person who is authorized in accordance with article 21.1*;
– To a person who, under the Act, may collect debts for others and who requires it for this purpose in the performance of his or her duties;
– To a person if the information is required to collect a debt owed by the company.

8.2 As part of company transfers
When required by Centech’s operations (in the event of a merger, acquisition, bankruptcy or sale of assets, for example). In the event of such an event, we may also share all or part of the Personal Information with the third party concerned (or its advisors) as part of a due diligence process.

* For further information, the articles mentioned can be consulted at https://www.legisquebec.gouv.qc.ca/fr/document/lc/p-39.1

We will only retain Personal Information for as long as is necessary for the Purposes set out in this Policy and to comply with our legal and regulatory obligations. After this period, the Personal Information we hold will be destroyed or anonymized, in accordance with the retention schedule we have adopted and applicable legislation.

In determining the appropriate retention period for your Personal Information, we take into account the quality, nature and sensitivity of the Personal Information involved, the potential risk of harm resulting from unauthorized use or disclosure of your Personal Information, the Purposes for which we process your Personal Information and the possibility of achieving those Purposes by other means, as well as any applicable legal, tax or regulatory requirements. To find out more about how long we keep Personal Information, please contact us at the coordinates indicated in the “Contact us” section.

The Personal Information we collect is stored in secure systems hosted on servers that may be located outside your home jurisdiction, including in Canada and the United States. We may also retain the services of agents and service providers who may be located outside your home jurisdiction.

However, we strive to protect Personal Information under our control or custody, including Personal Information entrusted to an agent or service provider, whether they are located in Canada, the United States or other jurisdictions or countries. In particular, we strive to limit their access to Personal Information to that which is necessary to perform the tasks entrusted to them. Please be aware that we also endeavor to put in place contractual agreements with our suppliers to ensure an adequate level of protection for Personal Information. This may include the implementation of robust and effective security measures. If you have any further questions on this subject, please do not hesitate to contact us.

11.1 With a personal information management program

In order to protect your Personal Information, we have implemented policies, practices and procedures relating to the management of the Personal Information we hold.

These internal policies and procedures govern the collection, use, disclosure, retention and destruction of Personal Information, as well as the handling of complaints, information security and data governance at Centech. They also provide the framework for the implementation of Privacy Impact Assessments when required, as well as the prevention of and response to potential privacy incidents. All these policies and practices have been approved by our Privacy Officer. The collection of your Personal Information through our Site complies with the requirements of this program.

11.2 With necessary and appropriate security measures

All Personal Information we collect is kept confidential in accordance with applicable privacy and data protection laws in the jurisdictions in which we do business. We will follow generally accepted industry standards, and Personal Information in our possession is therefore accessible only to those persons who have the authority to access it, and who consult it only when necessary for the performance of their duties.

We take reasonable administrative, technical and physical measures to protect your Personal Information and minimize the risks of loss, confidentiality breaches, theft and unauthorized access, use, modification and destruction. In addition, we use the following measures:

– Restricted access to the physical office;
– Restricted access to personal information;
– Multi-factor authentication;
– Use of antivirus software;
– Firewalls.

All Personal Information we collect is kept confidential in accordance with applicable privacy and data protection laws in the jurisdictions in which we do business. We will follow generally accepted industry standards, and Personal Information in our possession is therefore accessible only to those persons who have the authority to access it, and who consult it only when necessary for the performance of their duties.

We take reasonable administrative, technical and physical measures to protect your Personal Information and minimize the risks of loss, confidentiality breaches, theft and unauthorized access, use, modification and destruction. In addition, we use the following measures:

– Restricted access to the physical office;
– Restricted access to personal information;
– Multi-factor authentication;
– Use of antivirus software;
– Firewalls.

This Site is not intended for persons under the age of 13. Centech does not knowingly process Personal Information from children under the age of 13, unless a parent or legal guardian has consented. If you believe that Personal Information has been collected from children under the age of 13 without your prior consent, you may contact Centech as indicated in the “Contact Us” section.

This policy may be modified, updated, revised or supplemented from time to time by Centech, at its discretion. The update date indicates when the policy was last modified. It is therefore necessary to consult the latest version of this policy in order to be aware of any changes. If material changes are made to the Policy, you will be notified when you access the Site. The Policy and any related agreements will be posted on our Site. Centech asks its users to consult the revised Policy before continuing to use its Site. By using the Centech Site, you agree to any changes to the Policy.

Under applicable privacy legislation, you have certain rights, such as :

– Protection of the confidentiality of your Personal Information;
– Access to your Personal Information;
– Rectification of your Personal Information if it is incomplete, inaccurate or equivocal, or if its collection, communication or retention is not authorized by law;
– Portability of your Personal Information;
– The right to request the deletion of your Personal Information;
– Removal of your e-mail address from our communications mailing list;
– Withdrawal of your consent, if applicable. However, we would like to inform you that anonymous information, which does not directly or indirectly allow us to know who you are, may be retained even if you withdraw your consent.

Here are the steps involved in processing a request:

15.1 Receipt

A written request must be sent to the Privacy Officer (see “Contact us”).

The requestor must specify :

– Name;
– Contact information, including telephone number;
– The subject of the complaint and the reasons for it, in sufficient detail to enable Centech to assess the complaint.

If the complaint is not sufficiently detailed, the Privacy Officer may request any additional information he or she deems necessary to assess the complaint.

15.2 Processing

Centech undertakes to treat any complaint received confidentially within 30 days of receipt of the complaint or of any additional information deemed necessary and requested by the Privacy Officer.

The Privacy Officer will first assess the complaint. The purpose of this assessment is to determine whether Centech’s handling of personal information complies with this Policy, any other policies and practices in place at Centech, and applicable legislation or regulations. The Privacy Officer will then send a reasoned written response to the complainant by e-mail.

If the complaint cannot be processed within this timeframe, the complainant must be informed of the reasons for extending the deadline, the progress made in processing the complaint and the reasonable time required to provide a definitive response.

Centech must keep a separate file for each complaint received. Each file contains the complaint, the analysis and documentation supporting its assessment, and the response sent to the complainant.

It is also possible to file a complaint with the Commission d’accès à l’information du Québec or any other privacy oversight body responsible for the application of the Act concerned by the subject of the complaint.

However, Centech invites any interested party to contact its Privacy Officer first, and to wait until Centech has completed its handling of the complaint.